Hospitality Concierge Services

Whether it’s 5-Star resort or a budget hotel, they both have something in common; they wouldn’t exist if they didn’t have exceptional customer service. Out-of-town guests that stay at these establishments also have something in common, they expect exceptional customer service. Incorporating a concierge program within a hospitality establishment will take that customer service level far beyond a customers expectations and will also differentiate that establishment’s marketability. This service will not only attract new guests but will also create repeat customers as well.

The following is a list of most frequently used hospitality concierge services. Every program is tailored to fit the needs of any hospitality establishment.

• Restaurant reservations, recommendations and discounts
• Transportation Arrangements (Taxis, Town Cars, Limos, etc.)
• Dry Cleaning Pick Up and Delivery Service
• Guest Greeting Services
• Amenity Reservations and Arrangements
• Golf, Tennis or Spa Reservations
• Customized Driving Directions
• Trip Itinerary Planning Services
• Ticket Services for Local entertainment venues
• Travel planning (Tours, Airfare, Car Rental, Yacht Charters, Private Air Charters)